Frequently Asked Questions

General Questions:

How can i get more involved with amano marketplace?

Join our community! Subscribe to our newsletter (at the bottom of the page) to receive artisan narratives, think pieces, and our monthly round-up of Latin American content right to your inbox! Follow us on Instagram, Facebook, and Pinterest.

 

how does amano marketplace select artisan partners?

Amano Marketplace is committed to building relationships with Latin American artisan cooperatives, artisanal brands and non-profit organizations that adhere to fair trade standards in producing high quality, handmade products. We prioritize working with groups who have little or no access to the US market, are women-centered and use environmentally sustainable practices in their production. If you are interested in selling your handmade goods on Amano Marketplace, contact us here.

where does amano marketplace work?

Amano Marketplace currently works with artisan partners across several provinces in Guatemala and Peru. Learn more about these countries here.

 

Products:

Why do my items look different than what was advertised?

We guarantee the quality and individuality of every product that we offer on Amano Marketplace, however the handcrafted nature of the items we carry will imply slight variations in product size, color and appearance. We hope you agree that these small irregularities are what make artisan made products extra special!

how should i care for my new handmade item?

Many of the products we send are accompanied with print care instructions. If you ever have any questions or doubts, don't hesitate to reach out to us at hello@amanomarketplace.com.

Payment, Gift Cards & Discount Codes:

How do i redeem a gift card or apply a discount code?

Our checkout process will prompt you to apply your discount code or gift card at the same time you enter your shipping information. You will find the gift card and discount code field on the right hand side.of the checkout screen.

which payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, Shop Pay, Google Pay and PayPal.

Shipping Questions:

where can i find shipping & tracking information?

For all questions regarding shipping and tracking, please refer to our Shipping & Tracking page.

Returns & Exchanges:

where can i find your return policy?

For all questions regarding returns, exchanges, cancellations and refunds, please refer to our Returns & Exchanges page.

Wholesale:

Where can i find information about your wholesale program?

Please contact us at hello@amanomarketplace.com with your questions regarding Amano's wholesale program and we'll be happy to assist you!

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